FAQ

Orders

How do I place an order?

Choose a size and colour on the product page, add the item to your cart, then check out. You do not need an account. We email an order confirmation as soon as the order is placed.

I did not get a confirmation email. What now?

Check your spam folder first, since confirmation emails often land there. If it is not there, email support@babybluefashion.com with the name and address you used and we will find the order.

Can I change or cancel my order?

Yes, as long as it has not been dispatched. Email us as soon as you can. Once an order has shipped we cannot change it, but you can return it under our 30-day policy.

Shipping & Delivery

Where do you ship?

We ship within the United States only. We do not ship internationally at present.

What does shipping cost?

Nothing. Every order ships free within the United States.

How long will delivery take?

We process orders in 1 to 3 business days. Delivery takes a further 3 to 7 business days. That is 4 to 10 business days in total from the day you order. Weekends and public holidays are not business days.

How do I track my order?

We email a tracking link when the order is dispatched. You can also use the Track Your Order page on this site.

What if my address was wrong?

Contact us straight away. If the parcel has not shipped we can correct it. If it has, the parcel usually comes back to us and we can resend it once you confirm the correct address.

Payments

When is payment taken?

At checkout. We do not ship an order before payment has been authorised.

What currency am I charged in?

All prices and charges are in US dollars.

Is checkout secure?

Yes. Payment is handled by Shopify's PCI-compliant payment processor over an encrypted connection. We never see or store your full card number.

My payment failed. What happened?

A payment can fail for several reasons, most often an address mismatch or a bank decline. Nothing is charged when a payment fails. Try again, or contact your bank if it keeps happening.

Returns & Refunds

How long do I have to return something?

You have 30 days from the day your order is delivered. This is our own policy rather than a legal requirement.

What condition does the item need to be in?

Unworn, unwashed and unaltered, with its original packaging and any tags still attached. We cannot accept an item that has been worn or laundered.

Who pays for return postage?

You do, if you are returning something because you changed your mind. If the item arrived damaged, defective or incorrect, we cover the postage and send you a prepaid label.

Is there a restocking fee?

No. We do not charge a restocking fee on any return.

How long does a refund take?

We process refunds within 5 to 10 business days of your return arriving with us. The money goes back to the payment method you used. Your bank may take a few more days to show it.

What if my item arrived damaged?

Email us photographs of the item and the packaging within a few days of delivery. We will replace it where stock allows, or refund it if we cannot.

Customer Support

How do I reach you?

Email support@babybluefashion.com or call +1 718 599 9101.

When will I hear back?

We answer Monday to Friday, 9:00 AM to 6:00 PM.

Contact Information