Payment Policy

Accepted Payment Methods

We accept these cards at checkout:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• JCB
• Maestro
• Visa Electron

Full payment is required at the time of purchase. We do not process or ship an order before payment has been authorised.

Payment Currency

All prices on this site are shown in US dollars, and every charge is processed in US dollars. If your card is issued in another currency, your bank converts the amount at its own rate and may add a fee. That conversion happens on your bank's side, not ours, so the amount on your statement can differ slightly from the total shown at checkout.

Payment Processing

Payment is taken at checkout, when you place the order. Authorisation happens immediately. We begin processing an order only once payment has cleared, and nothing ships before then.

Secure Payments

Payment is handled by Shopify's payment infrastructure over an encrypted connection, and the processor is PCI DSS compliant. Your full card number is never visible to us and we do not store it. We only see the last 4 digits, the card type and the authorisation result, which is what we need to match a payment to an order and to process a refund.

Billing Information

At checkout we ask for your name, billing address, email address and card details. The billing address is used to verify the card with your bank. The email address is used to send your order confirmation and tracking. We do not use these details for marketing unless you opt in separately.

Payment Verification

Some orders are held briefly for verification, usually where the billing address does not match what the card issuer has on file, or where the delivery address differs substantially from the billing address. If your order is held, we email you. Nothing is dispatched until the check clears.

Shipping Charges and Payment

Delivery is free on every order within the United States, so no shipping charge is added at checkout and none is collected. The amount you authorise is the item total.

Fraud Prevention

Orders are screened automatically before dispatch, and we may ask for confirmation of identity or billing details on an order that flags. We do not publish the specific signals we screen on, because doing so would tell anyone attempting fraud what to avoid. Where we cannot resolve a flag, we cancel the order and refund it in full rather than ship it.

Refunds

Refunds are issued to the original payment method. The conditions, timings and eligibility are set out in full in our Return & Refund Policy, which is the governing document for anything to do with money coming back.

Failed or Duplicate Payments

A failed payment means nothing has been charged and no order exists. The most common causes are an address mismatch, insufficient funds, or a bank declining an online transaction. Try again, or contact your card issuer if it keeps failing. If you attempt payment several times, you may see more than one pending authorisation.

Duplicate or Pending Charge

A pending authorisation is a hold your bank places on funds, not a completed charge. Holds from failed attempts clear on their own, usually within 3 to 5 business days, depending on your bank. If you see two completed charges for one order, email us with both amounts and dates and we will refund the duplicate.

Order Cancellation Due to Payment Issues

We cancel an order when payment cannot be authorised, when a verification check does not clear, or when a payment is reversed after the order is placed. We email you when this happens. Any amount taken is refunded in full, and you are welcome to place the order again once the payment issue is resolved.

Contact Information