Shipping policy

Shipping Location

We ship within the United States only. We do not ship internationally. Every order is fulfilled from the United States.

Processing Time

We process orders in 1 to 3 business days before they ship. Weekends and public holidays are not business days.

Estimated Delivery Time

Once an order has shipped, delivery takes 3 to 7 business days. Total time from order to delivery is 4 to 10 business days. These are estimates based on standard carrier transit and are not guaranteed dates.

Shipping Costs

Shipping is free on every order within the United States. Free delivery is the only shipping method we offer.

Fulfillment

Orders are picked, packed and dispatched from the United States.

Order Tracking

We email a tracking link once your order has been dispatched. Tracking can take up to 24 hours to start showing movement after the email arrives, because the carrier has to scan the parcel into its network first. You can also check an order from the Track Your Order page.

Incorrect Address

The delivery address you enter at checkout is the address we ship to. Check it before you confirm the order. If you notice a mistake, email us before the order is dispatched and we will correct it. If a parcel has already shipped to a wrong address, it usually returns to us, and we will resend it once you confirm the correct address. We cannot recover a parcel that was delivered to an incorrect address supplied by the customer.

Lost or Delayed Packages

If tracking has not updated for 7 business days, or your parcel has passed its estimated delivery window, email us with your order number. We will open a trace with the carrier. If the parcel is confirmed lost, we replace it where stock allows or refund it in full.

Damaged Packages

If your parcel arrives damaged, photograph the outer packaging and the item before you unpack any further, and email the photographs to us within a few days of delivery. We will replace the item where stock allows, or refund it. Return postage is on us in this case.

Order Changes & Cancellations

You can change or cancel an order at any point before it is dispatched. Email us as soon as possible, because our processing window is short. Once an order has shipped we cannot change or cancel it, but you can return it under our Return & Refund Policy.

Contact Information