Refund policy

Return Eligibility

• Return window. The item must reach us within 30 days of the delivery date.
• Condition. Unworn, unwashed and unaltered, free of marks, pet hair and odour.
• Packaging. Returned in its original packaging with any tags still attached.
• Proof of purchase. Your order number, written inside the parcel and quoted in your email.
• Exclusions. Items worn, washed or altered, and anything sent back after the 30-day window.

Return Period

You have 30 days from the day your order is delivered to return an item. This is our own policy. There is no federal law in the United States requiring a retailer to accept a return for a change of mind, so this window is what we offer rather than a right you hold.

Items That Cannot Be Returned

We cannot accept an item that has been worn, washed or altered, or one that arrives back damaged by use. We also cannot accept a return that reaches us after the 30-day window has closed. If you are unsure whether an item qualifies, email us before you send it.

Damaged, Defective or Wrong Items

If your order arrives damaged, has a manufacturing defect, or is not what you ordered, email support@babybluefashion.com with your order number and photographs of the item and its packaging. We will replace it where stock allows, or refund it in full if we cannot. You do not pay return postage in any of these cases.

Restocking Charges

We do not charge a restocking fee. An eligible refund is issued in full, with no deduction for handling or processing. The only cost you may carry is return postage, and only when you are returning something because you changed your mind.

Return Shipping Cost

You pay return postage when you are returning an item because you changed your mind, it did not fit, or you no longer want it. We pay return postage and send you a prepaid label when the item arrived damaged, defective or incorrect.

Refund Processing

Refunds go back to the payment method used for the order. We process a refund within 5 to 10 business days of your return arriving with us and passing inspection. Your bank or card issuer may take a few more days to show the money in your account, which is outside our control.

Return Method

Returns are sent back by mail. Email us first so we can confirm the item is eligible and give you the returns address. Write your order number on a slip inside the parcel. Without it we cannot match your return to your order, which is the single most common reason a refund is delayed. Use a tracked service if you can, since we can only refund a return that reaches us.

Exchanges

We offer exchanges where we have the stock, and only for items that arrived damaged, have a manufacturing defect, or were supplied incorrectly. Contact us before sending anything back so we can check availability. Where an exchange is not possible, we refund the item instead.

Order Cancellations

You can cancel an order at any point before it is dispatched. Email us as soon as you can, since we process orders in 1 to 3 business days. Once an order has shipped it cannot be cancelled, but you can return it under this policy.

Refused Deliveries and Undeliverable Orders

If you refuse a delivery, or a parcel cannot be delivered and comes back to us, we refund the order once it arrives. Because delivery is free, there is no outbound shipping cost to deduct. If you would rather have it resent than refunded, tell us and we will arrange that instead.

Late or Missing Refunds

If your refund has not arrived within 10 business days of us confirming it, check with your bank or card issuer first, since posting times vary between institutions. If they have nothing on record, email us with your order number and we will trace it from our side.

Contact Information